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PUC "Considering Banning" Door-to-Door Retail Energy Sales

August 23,2016



The New Hampshire PUC is, "considering banning," door-to-door retail energy solicitations, the Laconia (NH) Daily Sun reports

The Daily Sun reported on a customer complaining about a door-to-door pitch from a retail supplier. Notably, other than the resident alleging a non-working phone number, the resident, at least as relayed by the Daily Sun, did not allege anything which would appear to be a customer protection violation. While the customer complained of "double talk" from the sales agent, there was no allegation of misrepresented identity or rates. Rather, the resident appears to have simply been dissatisfied with the doorstep sales experience -- understandable, but which alone does not rise to a violation.

Notably, however, the Daily Sun spoke with Amanda Noonan, director of consumer services and external affairs at the Public Utilities Commission, who was quoted as saying that the PUC, as part of an ongoing review of market rules, is, "considering banning door-to-door soliciting." Presumably, this is in reference to Rulemaking DRM 13-151

A November 2015 memo from PUC Staff said that they had prepared a draft rule proposal in DRM 13-151; however, at that time, the PUC told EnergyChoiceMatters.com that the draft was a working draft  that had not yet been filed in DRM 13-151. Since that time, it does not appear there has been any public proposal for the rulemaking, as the PUC's online docket system shows no update for the proceeding.

See the Laconia Daily Sun for the story



Tags:
Door-to-door   Sales & Marketing   New Hampshire  

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