Escalent released a report listing the Most Trusted REP Brands in Texas, titled: Cogent Syndicated 2020 Texas REP Trusted Brand study by Escalent
According to Escalent, overall customer trust among REP brands remains relatively unchanged this year, with the study’s Brand Trust Index dropping only three points to 732 (on a 1,000-point scale). But a large 196-point difference exists between the highest- and lowest-scoring brands and represents an opportunity for highly trusted REPs to attract new business from larger providers scoring lower on brand trust.
The study finds that although three in four customers say their REP offers competitive rates and great service, they still expect to shop for a new REP soon.
The 2020 Most Trusted REP Brands per the report were as follows:
2020 Most Trusted REP Brands
REP Brand Trust Score
NEC Retail 823
Alliance Power 791
Green Mountain Energy 779
TriEagle Energy 777
Champion Energy Services 755
Acacia Energy 752
4Change Energy 751
Constellation 747
Amigo Energy 740
Cirro Energy 739
Source:
Cogent Syndicated 2020 Texas
REP Trusted Brand study by
Escalent
The Escalent Cogent Syndicated study is a year-long survey of customers of the 50 largest Texas REPs and scores each on a proprietary Brand Trust Index to designate the 10 Most Trusted Brands