As noted by EnergyChoiceMatters.com today, the Pennsylvania Attorney General has alleged that the welcome letters, advertisements, and other customer "inserts" from three retail suppliers are misleading in light of the actual service provided to customers.

The AG essentially argues that welcome letters and ads describe services and benefits which were not realized by customers in their actual service with the companies.

Here are some of the specific statements the AG alleged give rise to these allegations (all text quoted verbatim except where braced, quote marks omitted for brevity):

IDT Energy

• Our goal is simple - to reduce your annual energy expenses

• We pass savings along to our customers by shopping for the best rates

• Try our service RISK FREE

• Take advantage of our special money-saving offer

• We work in cooperation with your local utility company

• NO contracts

• Take advantage of competitive rates now and continue to benefit when rates fall

Respond Power:

• BEWARE of FIXED PRICE offerings

• We keep our customers by offering real savings

• Respond Power offers REAL savings - NOT GIMMICKS

• [Respond Power is] licensed and approved by the respective State Public Service or Public Utility Commissions AND by local utility's to supply natural gas and electricity.

• Unlike other ESCOs, Major Energy and Respond Power not only deliver gas and electricity at the best available rates ...

• [Respond Power management is] proud of the record that's been built and they remain committed to the core principles on which the company was founded: Lowering customers' energy bills safely and reliably and providing superior customer service.

USG&E

• Thank you for enrolling in our highly competitive electricity supply program

• We are committed to helping you lower your total energy costs··