The Asbury (NJ) Park Press reports on customer frustration with Ambit's budget billing program.

According to the Asbury Park Press, the customer was unaware that they were on budget billing, and was dissatisfied with a true-up when they terminated service.

See the Asbury Park Press for the story

An Ambit Energy representative provided the following statement to RetailEnergyX.com: "In this case, the Customer enrolled in Ambit’s Budget Billing program, which is an option that allows Customers to plan for a consistent monthly supply charge. Monthly Budget Bill charges are calculated by multiplying a Customer’s average usage from the prior year, by their selected plan’s rate. New Customers can also enroll in Budget Billing, and their average usage is calculated by using historical meter data."

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