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PSC to Review Consumers Energy’s Estimated Billing Practices, Estimated Reads for Shopping Customers
January 20,2016 The Michigan Public Service Commission (MPSC) has opened an investigation into Consumers Energy Company’s estimated billing practices, and directed the utility to file a report by February 18 The MPSC directed the MPSC staff to supply its analysis and recommendations by May 18. "The Michigan Public Service Commission continues to hear complaints from Consumers Energy Company customers about estimated bills," noted MPSC Chairman Sally Talberg. "Problems have persisted for several years despite repeated meetings between the MPSC staff and the utility to reduce the number of estimated bills. Therefore, the Commission today has commenced an investigation that requires the utility to provide detailed explanations about its estimated billing practices." Specifically, the MPSC's order (Case No. U-18002) directs the utility to report on eight areas, including explanations of the utility's performance history regarding its meter reading factor, the impact of certain software on billing issues related to estimated meter reads, meter reading staffing levels, communications with customers regarding estimated reads, how many customers the utility under- or overestimated during the summer tiered rate period, how many variable rate alternative gas supplier customers for whom it estimated meter reads during the heating season, what the utility is doing with any customer service write offs related to estimated billing, and the utility's plans going forward to address the practice of estimated billing.
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