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TCAP: Texas Electricity Complaints Drop to New Post-Deregulation Low
October 21,2015 Electricity complaints filed with regulators have dropped to a new post-electric deregulation low, according to a new report by the Texas Coalition for Affordable Power. “Complaints have come down since the early years of electric deregulation — and that’s good news,” said Mr. Doegey. “This report shows that Texans are becoming more comfortable with their electricity providers. It also follows generally improving trends we’ve seen relating to power prices. However, challenges remain.” All told, Texans during the 2015 fiscal year filed 6,973 electricity-related complaints or inquires with the Texas Public Utility Commission. The previous low during the state’s electric deregulation era came in FY 2013, when the tally stood at 7,129, TCAP said "But despite the encouraging numbers, complaints remain more numerous today than they were prior to retail electric deregulation. Also less encouraging is the dramatic uptick in complaints filed in FY 2015 against a single electric company — Dallas-based Sharyland Utilities," TCAP said The analysis reveals that Texans filed 2 percent fewer electricity-related complaints and inquiries during FY 2015 than they filed in FY 2013, which was the previous low-water mark under the retail electric deregulation law. The highest number came during the second year of deregulation, in FY 2003, when Texans filed 17,250. "This year’s analysis also reaffirms previous findings that there were fewer filed complaints prior to retail electric deregulation. Although population growth and other factors can explain some of that disparity, it’s unlikely that those factors alone can account completely for the greater number of complaints under deregulation — particularly the relatively high number of complaints registered during the early years of the deregulated market," TCAP said "The report likewise shows more than nine times the number of complaints and inquiries against Sharyland Utilities in FY 2015 as were registered against the Dallas-based company in FY 2014," TCAP said See TCAP's report here
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