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Retail Supplier No Longer Accepting Customer LOAs From Brokers Unless Broker Agreement Signed (U.K.)
March 10,2020 E.ON's U.K. retail energy supply business said that it will no longer accept Letters of Authority from any broker that does not have an agreement with the company, as, absent such an agreement, the broker has not signed up to the sales standards set down in E.ON's code of practice. "Where we do have a relationship in place with a TPI [third party intermediary] we accept all LOA requests without question but for those brokers yet to sign up to our Code of Practice we’ll seek our own verbal or written confirmation from the customer. This means non-registered brokers will no longer be able to access customer data or manage customers’ accounts on their behalf," Iain Walker, Director of Energy Sales, E.ON, said in a blog post "Increasingly – and I’m talking an average of 5-10% of incoming contact in recent months – we’re being presented with a Letter of Authority (LOA) seemingly signed by a customer and giving permission for someone else to manage their account, agree terms or sign contracts on their behalf," Walker wrote "Except in those one-in-ten cases, that LOA wasn’t signed by the customer, or was signed without their full knowledge and consent," Walker wrote Walker said that microbusiness customers have complained about the poor experiences in the market, and that such customers have expressed a desire to see a cessation of, "being hounded by sales calls from brokers, with many of these calls leaving them less than clear on who they’re talking to, who they represent and exactly how (and how much) they get paid." See E.ON's blog post for more
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