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PSE&G Launches New App, Digital Tools As Company Notes Digital Revolution, Providers' Evolving Role
January 21,2020 PSE&G announced today that it has launched a new mobile app for customers with Apple or Android devices The new tool allows customers to make payments, compare and manage their energy use, report an outage, manage payment options and contact customer service. Features include: • Sign on with touch/facial ID • Receive bill and payment alerts • Report outages "The PSE&G mobile app is just one of PSE&G’s digital tools for customers that is helping the company to achieve its Powering Progress vision," the company said PSE&G previously released an Amazon Alexa customer service app, or 'skill,' that allows customers to ask billing questions, make payments, and get tips for reducing their energy usage and lowering their bills. PSE&G further said, "PSE&G’s website was recently updated with a completely responsive experience with simplified content that’s more useful and easier to navigate, providing a better user experience. In addition, customers can interact with PSE&G on Facebook, Twitter and now they can manage accounts and pay bills by utilizing the new mobile app and Alexa skill."
"Our industry is undergoing a digital revolution and the role of energy providers like PSE&G is evolving," said Fred Daum, executive director, PSE&G Customer Operations. "All of these advancements are important steps in PSEG’s journey to become the energy provider of the future – a future in which we use less energy, the energy used is cleaner and delivered as reliably as ever. Ultimately, our customers are at the heart of everything we do."
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