Centrica Cites Stronger North American Performance In Trading Update
December 15,2016
Centrica issued a trading update which included the following highlights concerning its North America businesses
• Stronger second half performance in North America energy supply and services as expected, following a first half impacted by warm weather.
• Continued focus on customer service with higher NPS and lower complaints in our UK, Ireland and North America customer-facing businesses compared to 2015.
• Connected Home delivery: reached over 500,000 Hive connected hubs in the UK; acquisition of FlowGem Limited, adding water leak detection technology; Hive customers now able to control products through Amazon’s Alexa Voice Service; Hive products now being sold in North America.
EnergyChoiceMatters.com was first to report in November that Direct Energy had launched its first connected home offerings under the Hive brand (see story here)