Billing Errors Inflate Bills For 2,000 National Grid Customers (Affecting ESCO Customers)
July 06,2015
Over 2,000 National Grid (KeySpan) customers on Long Island have received bills for thousands of dollars in excess of what they owe, due to backoffice system problems, Newsday reports.
According to Newsday, as National Grid moved to automated meter reading, there was a system issue in syncing customer billing data with ESCOs for their billing use