The Texas PUC approved a previously reported settlement between Just Energy Texas, L.P. d/b/a Just Energy (Just Energy), Fulcrum Retail Energy, LLC d/b/a Amigo Energy (Amigo Energy), and Tara Energy, LLC (Tara Energy) (collectively Just Energy Affiliates) and Staff of the Public Utility Commission of Texas under which Just Energy Affiliates will pay $700,000 under a settlement agreement to resolve Commission Staff's investigation of the Just Energy Affiliates' removal of switch-holds and administration of the low-income discount program, for alleged violations of 16 Texas Administrative Code (TAC) § 25.480 relating to Bill Payment and Adjustments; and former 16 TAC §25.454, relating to the Rate Reduction Program.

The $700,000 includes $475,000 in administrative penalties and $225,000 to be paid to customer assistance in bill payment assistance programs.

See background on the allegations and settlement here

Just Energy issued the following statement concerning the matter:

"This matter finalizes a settlement filed in June and previously reported. We are pleased that the matter is now behind us. The decision resolves any outstanding questions regarding the administration of the legacy low-income customer discount program and switch-holds. The low-income discount issue pertains to a one-month issue dating back to September 2013 regarding a program that was previously established by statute and is now obsolete. We acted to ensure that all customer accounts were credited with the full discount soon after discovering the issues. On switch-hold, an issue was discovered in the prior manual process for lifting the switch-hold after payment of the original deferral amount. We are not aware of any instance in which a customer requested a switch that was improperly held because of any switch-hold. Every customer experience is important to us, and the resolution of this legacy issue allows us to focus on high quality service to our customers."