Launching the Australian Energy Regulator’s (AER) annual compliance and enforcement priorities and policy, AER Chair Paula Conboy said energy companies had to play by the rules set out in the national energy laws or face the consequences:

“The need for consumer trust and confidence has never been more important than it is now. We expect energy companies to do the right thing by following the energy laws and for the most part they do. However, we think there is still room for improvement and that companies which fail to comply should be held to account,” Conboy said

"The protection of vulnerable or disadvantaged people – especially those facing financial hardship or relying on life support protections – is a key compliance priority for the AER in 2019/20," AER said

"It is those in our community who are most vulnerable that suffer the greatest penalty when companies break the rules or get it wrong. We welcome new hardship rules designed to help protect people struggling to pay their bills, and we’ll be coming down hard on companies that might breach them," Conboy said

See more about the AER's priorities and compliance enforcement policies here

Tags:
Australia  

Comment on this story


ADVERTISEMENT
NEW Jobs on RetailEnergyJobs.com
Sr-Market-Risk-Analyst -- Wholesale Supplier/Trader -- New York - New York City Metro
Energy-Regulatory-Specialist -- Other -- Other
More Stories on RetailEnergyX.com:
New Australian Guide Sets Forth How Retailers Must Adjust Prices, Mandate To Reflect Cost Reductions
Oil Major Total Seeks Australia Retail Electric Supplier License; Part Of Goal To Double Retail Biz
Australia's Largest Energy Co. Takes 20% Stake In U.K. Retailer Octopus, Will Adopt Business Model
Shell Takes 49% Stake In Australian Solar Developer, Supports Integrated Power Business
Shell Completes Acquisition Of Australian Retail Supplier, Building "One Stop Shop"