TXU Announces Steps To Assist Customers Impacted By Storms
June 12,2019
TXU Energy announced today a series of steps it has taken to support customers.
TXU Energy will work with customers impacted by the storm to:
• Waive late fees
• Extend payment due dates
• Reduce the down payment and defer the balances over five equal installments
Through the TXU Energy Aid program, TXU Energy is providing $200,000 to assist customers who need help with food, lodging, and bill-payment assistance in areas struck by the storm. These funds are being allocated to existing TXU Energy Aid partners serving Dallas-area communities.
Additionally, TXU Energy is providing a significant donation of trees to assist in replacing those lost in City of Dallas parks. The tree donation is being made through the company's longtime partnership with the Texas Trees Foundation.