Governor Signs SB517/HB689 on Consumer Education and Commission Website Posting
May 06,2019
Maryland Gov. Larry Hogan has signed SB517 (companion to HB689), which requires the PSC to offer improved versions of retail electricity and natural gas shopping websites which list offers from retail suppliers
The law requires the PSC to establish a customer choice shopping website that allows a customer to: (1) sort electricity suppliers that have open offers to supply electricity to residential customers in the customer’s service area. While the PSC does currently offer a site with retail supplier rate listings, the rates are not sortable
The law requires that offers be sortable by
(i) cost of service;
(ii) cost of electricity per kilowatt–hour;
(iii) rate structure;
(iv) duration of the contract;
(v) cancellation fee; and
(vi) any other aspect of service that the commission considers necessary;
The law requires that the site include a way to compare electricity suppliers based on the sortable items specified above
The law provides that, "each electricity supplier that is actively seeking residential customers in a service territory in the state shall maintain at least one open offer to supply electricity to residential customers on the commission’s website at all times."
Currently, PSC rules provide that, "Suppliers shall submit open offers to the Commission’s website according to instructions provided by the Commission." [emphasis added, note plural ostensibly requiring all open offers to be listed on the site]
In contrast, the law only requires the supplier to maintain "at least one" open residential offer on the PSC site, and only if the supplier is actively seeking residential customers
The adopted version of the law omits earlier language which would have required the site to include a way for a customer to initiate the transition from the customer’s current electricity supplier to another electricity supplier
The law requires essentially the same provisions for creation of a natural gas shopping website with sortable offers.
The law also requires that the PSC's consumer education section of the PSC's website shall include fact sheets do the following
• describe common issues about contracts for electricity supply and available options; and
• describe consumer rights and protections that are available and the means of making use of them
Costs of the sortable price website shall be recovered in accordance with § 2–110 of the Public Utilities Article of the Maryland Code, which generally establishes an assessment on public service companies