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Australian Retail Supplier Fined AUS$900,000 Over Discount Comparisons
March 27,2019 A federal court in Australia fined Amaysim Energy, which markets as Click Energy, AUS$900,000 over how it presented a discount to customers According to the Australian Competition & Consumer Commission, "Between October 2017 and March 2018, Click Energy told consumers in Victoria and South East Queensland they could get discounts of between 7 and 29 per cent under its market energy offers, if they paid their bills on time." "These claims were misleading because the discounts were calculated on Click Energy’s market offer rates, which were higher than Click Energy’s standing offer rates available to all consumers. This meant that the effective discounts were smaller than claimed and, in some cases, consumers effectively received no discount at all," the ACCC said "The Court also held Click Energy had made false or misleading representations to consumers about when the discounts given to customers who paid on time would be applied to their bills, by not adequately disclosing the applicable conditions surrounding the discounts. These included that discounts would apply as a credit on a subsequent bill and that no benefit would be received by paying a final bill on time," the ACCC said The ACCC said, "Click Energy admitted contravening the Australian Consumer Law, and the Court’s decision on penalty and other relief was based on a statement of agreed facts and submissions filed jointly by Click Energy and the ACCC."
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