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Ofgem Names Retail Supplier To Serve Customers Of Provider Ceasing To Trade

March 14,2019



Ofgem has appointed SSE to take on supplying the 17,000 domestic customers of U.K.-based Brilliant Energy

This follows a competitive process run by Ofgem to get the best deal possible for customers.

SSE is offering Brilliant Energy’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, a competitive tariff, Ofgem said

All outstanding credit balances, including money owed to both existing and former customers of Brilliant Energy will also be honoured, and SSE will absorb a significant portion of these costs.

For existing customers, energy supplies will continue as normal as they switch over to SSE on Friday 15 March.

Customers will not be charged exit fees if they decide to switch to another supplier.

Some of Brilliant Energy’s customers are supplied under a ‘white label’ arrangement with Northumbria Energy (a trading named for Euston Energy Limited). These customers are technically customers of Brilliant Energy and will also be supplied by SSE.

Euston Energy Limited (trading as Northumbria Energy) has not ceased trading.

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