American Electric Power today announced that Thomas L. Kirkpatrick, currently vice president, Distribution Asset Management and Support Services, will be the company's new senior vice president and chief customer officer, replacing Bruce Evans, who has announced plans to retire June 28.

Kirkpatrick will have responsibility for Customer Services, Solutions and Business Development.

Daniel E. Groff, vice president, AEP Transmission Business Operations & Controls, will become vice president, Performance Management, effective March 9, leading a combined team that will support both the Transmission and Distribution organizations. The team will include the Transmission Business Operations and Control team that currently reports to Groff and the Distribution Asset Management and Operations Support team that has reported to Kirkpatrick. They will manage resource investments; standardization; digitization; process improvement and controls; and risk analysis for AEP's Transmission and Distribution organizations.

Groff will report directly to Lisa Barton, executive vice president, AEP Utilities, but also will retain a reporting relationship to Mark McCullough, executive vice president, AEP Transmission.

Kirkpatrick, 60, began his AEP career in 1980 and has worked in a variety of leadership roles for the company including as vice president, Customer Services, Marketing and Distribution Services; vice president, Distribution Operations; and vice president, Distribution Asset Management. In addition to his work at AEP, Kirkpatrick has held leadership roles at Davies Consulting and Patrick Energy Services.

Groff, 53, has held a variety of roles at AEP, including manager of Transmission Business Development, asset manager of a portfolio of jointly owned generation assets and as an energy commodities trader for the company.

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