ComEd To Provide Customers With "Personalized Reliability Reports"
ComEd announced that, "to help residential customers see the real impact of ComEd’s electric grid investments on their electric service, the company is providing them with their own personalized reliability reports."
These reports summarize the percentage of time customers received power over the course of the prior year, as well as the number of outages experienced, if any. Customers will be able to compare this information with the previous year, as well as the percentage of time power was available for their municipality and for all customers across the communities ComEd serves.
Residential customers will receive a report if they were customers of record at their current location as of Jan. 1, 2018, and have not stopped service with ComEd by the time they receive their March 2019 bill. Customers who receive their bills electronically will receive an email link to their report, along with their electronic bill.