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Australia Government Seeks To End Suppliers' Practice Of Terminating Discounts For On-Time Payments
February 18,2019 Australia's Liberal government has submitted proposed rules to the retail market regulator which would prohibit retail electric suppliers from providing "conditional" discounts for customers for on-time payments, with the discounts terminated for a late payment A press release from Australia's Minister for Energy stated, "In an effort to secure a customer’s business over one of their competitors, retailers offer large discounts which can be up to 45 per cent off a customer’s bill. These discounts are only provided if certain conditions are met, such as paying on time. However when a customer fails to meet these conditions, they are often charged hefty late payment fees and are faced with a significantly higher energy bill than expected." "The Australian Competition and Consumer Commission found on average one in four customers failed to meet the conditions to receive their discount. This figure increased to nearly 60 per cent for customers in financial hardship," the release stated The rule change will limit conditional discounts for both gas and electricity retail offers to, "reasonable costs," the release stated "Under the proposed rule change, retailers would also be prevented from hitting customers twice with a late payment fee and withdrawing pay-on-time discount," the release stated
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