 |
|
| Events Jobs Contact Migration Stats Supplier Lists Municipal Aggregation |
|
Report: Utility With Retail Choice Has Failed To Issue Thousands Of Bills
February 07,2019 In a letter to the President and CEO of Central Maine Power Company discussing ongoing and previously reported billing issues at CMP, the Director of the Maine PUC's Consumer Assistance and Safety Division wrote that, "the Company [CMP] has failed to issue bills to thousands of new and existing customers since SmartCare’s implementation on November 1, 2017." The Director of the Maine PUC's Consumer Assistance and Safety Division wrote that CMP, "apparently has not entered thousands of new customers into the Company’s customer information system." Citing other infirmities related to billing, The Director of the Maine PUC's Consumer Assistance and Safety Division wrote that, "I strongly urge CMP to take action, without any further delay, to remedy the problems of (1) new and existing customers not receiving bills, (2) AMP participants not being properly referred to the EMT, and (3) customer complaints not being resolved in a timely manner. Failure to resolve these issues in an expeditious manner may result in the Commission taking enforcement action under one or more of the statutory provisions cited above. I believe that such action would not preclude any party or the Commission Staff from recommending remedies in the current rate investigation and would be independent of any such remedies ultimately ordered by the Commission in that case."
|
Advertise here: Email retailenergyx@gmail.com |
|
Events
Jobs
Contact
Migration Stats
Supplier Lists
Municipal Aggregation
About
Disclaimer
Privacy
Terms of Service
Home |
Developed by: Avidweb Technologies inc. |