Ofgem Selects Retail Supplier To Serve Customers Of Failed Supplier
January 30,2019
U.K. regulator Ofgem has appointed Utilita Energy Limited to take on supplying Our Power’s 31,000 domestic customers.
This follows a competitive process run by Ofgem to get the best deal possible for customers, Ofgem said
"Utilita is offering Our Power’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former customers of Our Power," Ofgem said
Warm Home Discount customers who have already been approved by Our Power will continue to receive their payment from Utilita.
Utilita will absorb the costs of honoring customers’ credit balances and the migration of customers.
"Customers of Our Power will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier," Ofgem said