PPL Electric Names Tech Vet As Customer Services VP, Will Support Digital Customer Engagement
PPL Electric Utilities announced that Lori Mueller will join the company as vice president of Customer Services.
"Mueller will oversee the company's efforts to strengthen customer experience. As a member of the senior leadership team, she will play a vital role in supporting PPL Electric Utilities' strategic priorities and commitment to deliver for its customers. Her start date is Monday, Jan. 14," PPL Electric said
"Lori's strong background and experience in the technology space will support our digital customer engagement strategy as we transform to become the leading utility in the country," said Greg Dudkin, president of PPL Electric Utilities.
Before joining PPL Electric Utilities, Mueller most recently served as vice president of Operations and Customer Experience for Affinegy, Inc. in Austin, Texas, a provider of wifi hardware and software, where she oversaw customer operations, customer engagement and satisfaction, and product roadmaps to improve product success.