The division within the Maryland Public Service Commission that is responsible for handling utility complaints from customers will get a new name to better reflect its mission, the PSC announced.

Now branded as the Consumer Affairs Division (formerly the Office of External Relations), this division serves as a troubleshooting liaison between customers and utilities, working to resolve disputes regarding billing and service quality.

“Changing the name to ‘Consumer Affairs Division’ will help customers better identify where they can get help with issues related to their electric, gas or water utility, retail energy supplier or telephone service provider,” said Jason M. Stanek, Chairman of the Maryland Public Service Commission. “We are committed to providing the high-quality, consumer-centered experience utility customers deserve and ensure that Maryland ratepayers receive safe and reliable utility services.”

In addition to the name change, the Consumer Affairs Division will now offer more services to Spanish-speaking customers.

Tags:
Maryland   Complaints  

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