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Customers Begin Receiving Refunds Under Retail Supplier Settlement With AG

November 02,2018



Massachusetts Attorney General Maura Healey announced today that customers of the competitive electricity supplier, Viridian Energy, LLC, (Viridian), "are beginning to receive restitution payments as part of a $5 million settlement reached with the AG’s Office over allegations of deceptive marketing and sales tactics that lured residents into costly contracts with high electricity rates."

The payments are part of an assurance of discontinuance the AG’s Office negotiated with Viridian and its affiliates in March 2018. The assurance of discontinuance, from March, was fully reported on here. See the prior story for a full report on allegations which led to the assurance of discontinuance

"Competitive electric suppliers like Viridian Energy use aggressive sales tactics and false promises to cheat customers out of millions of dollars," AG Healey alleged. "My office is seeking to ban these companies from signing up new customers and end this abuse of our residents."

AG Healey's call for a ban on residential shopping, except for muni aggregations, had been first reported by EnergyChoiceMatters.com

Customers qualify for restitution if they signed up for Viridian’s electricity supply services before May 1, 2018 and:

* Enrolled in a variable-rate contract with Viridian;

* Were automatically renewed from a Viridian fixed-rate contract to a Viridian variable rate contract;

* Enrolled in a contract through a specific door-to-door sales vendor; and/or

* Enrolled in a fixed-rate contract with a three-year term during the period of September 1, 2014 through August 31, 2015.

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